FAQs

  • What payments do you accept?
  • How can I get my order and what are your processing times?
  • What are your shipping options and rates?
  • Is there any way to get my order faster?
  • How are your products packaged?
  • Can I request a 'boy' or 'girl' colour theme? Or any other custom request?
  • What happens if a product is sold out?
  • Are your products safe?
  • What is your Refund Policy?
  • Do you have a wholesale offering?
  • How can I join Calgary Crayons in supporting kids' mental health ?
  • What if I have other questions?
  • Visa, Mastercard, Amex, PayPal, Google Pay, Apple Pay, ShopPay, Interac

  • Orders are processed within 5 to 10 business days and we do not offer rush orders.

    You can select from two options at checkout:

    1) Canada-wide shipping

    Free shipping for orders of $75 or more (Canada Post Expedited Parcel)

    Shipping rates for orders under $75 vary, depending on the selected Canada Post shipping service and product weight/dimensions


    2) Free local pick up:

    Available from our SE Calgary (Legacy) location between 9am-7pm.

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    Please review our shipping & pick up guide for additional details.

  • We ship across Canada but do not currently ship internationally.

    Canada Post shipping speeds from the day your order is mailed depend on the chosen service level. Rates increase for faster service.

    - Expedited Parcel - 2 to 8 business days

    - Xpress Post - 2 to 4 business days

    -Priority - 2 to 4 business days (more likely to arrive in 2)

    Rates also depend on the product weight and packaging dimensions.

    To calculate rates for different shipping speeds, add products to your Cart and enter your address.

    We offer free shipping on orders $75 and over via Canada Post Expedited Parcel.

    Please review our shipping & pick up guide for additional details.

  • We do not offer rush orders, so please plan your order well in advance of any special occasion or other deadline. 

  • Packaging varies by product size, with options including small resealable plastic bags, cellophane, kraft boxes, and corrugated cardboard boxes.

    For orders of three or more letter crayon sets and shape crayon sets, a kraft bag with tissue paper is provided.

  • We are not able to accommodate specific colour requests.

    We also believe that colours are not gendered. We encourage everyone to explore and enjoy all the colours of the rainbow in your art! To learn more about promoting healthy gender development in children, we recommend Caring for Kids, a website developed by Canada's paediatricians.

  • Follow us @calgarycrayons on Instagram and Facebook for product availability updates, new product announcements, and to enter product giveaways.

    You can also sign up for our newsletter at the bottom of our website for updates and to receive an EXCLUSIVE, one-time 10% discount off your next purchase!

  • We use non-toxic Crayola® brand crayons to make our products. Crayola® crayons have been evaluated by an independent toxicologist and found to contain no known toxic substances in sufficient quantities to be harmful to the human body, even if ingested or inhaled. For more information, visit the Crayola® website.

    Note that crayons are recommended for ages 3 and up and parental supervision is strongly encouraged for young children, as small or broken pieces could represent a choking hazard.

  • Please refer to our Refund Policy here.

  • Our small business is growing and we are looking to expand the list of brick and mortar shops across Canada that carry Calgary Crayons' products. Fill out the contact form on our Wholesale page and we can provide additional information on our wholesale offering, including information on minimum orders and our latest price list.

  • You can support kids' mental health in our community with every purchase from Calgary Crayons.

    We donate $1 from each order to  Kids Help Phone, Canada’s only 24/7 national service offering confidential professional counselling and volunteer text/app support to kids and teens. 

    We also offer the option at checkout for you to donate to Kids Help Phone, as a percentage of your order total or any custom amount you choose.

    Thank you for your support!

  • Please fill out the form on our Contact page and we will respond as quickly as possible.