Shipping & Pick Up Guide

Summary

Additional details on local pick up and shipping options follow.

  • Orders are processed within 5 to 10 business days and we do not offer rush orders.
  • If you have not received a notification after 10 business days, first check your email's junk folder and then contact us if you still require assistance.
  • Free shipping across Canada for orders of $60 or more (Canada Post Expedited Parcel)
  • Shipping rates for orders under $60 vary, depending on the selected Canada Post shipping service, destination, and product weight/dimensions
  • Free pick up from SE Calgary (Legacy). Due to capacity constraints, an order is available for 7 days after you are notified that it is available for pick up. After that time, you must contact us at hello@calgarycrayons.ca to coordinate pick up.
  • We do not offer local delivery at this time (subscribe to our newsletter at the bottom of this page to be updated when this service is available and for a 10% discount off your next purchase)

Please share any shipping/pick up-related questions or concerns through our contact form.

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A note to our incredible customers

Processing times reflect that I am a "mompreneur" running this small business from my home while working around kids' schedules. Work is done between naps, on weekends, and often late into the evening.

I know that our expectations are influenced by today's world of e-commerce dominated by huge corporations with incredible logistics networks. For that reason, I am so grateful for your business and for your patience when it comes to shopping small and shopping local!

Jenna Berry, Founder & Crayon Queen - Calgary Crayons

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Option 1: Local pick up (free)

Pick up is available from our SE Calgary (Legacy) location.

Once you have placed your order, you will receive an update via SMS or email notifying you when your order is ready for pickup.

Orders can be picked up between 9am-7pm.

Due to capacity constraints, an order is available for 7 days after you are notified that it is available for pick up. After that time, you must contact us at hello@calgarycrayons.ca to coordinate pick up.

COVID-19 Prevention 

We have a contactless pick up system in which orders are tagged with your name in an outside bin.

Customers are encouraged to wear a mask at pick up and must use the provided hand sanitizer prior to touching the bin or any orders.

See our COVID-19 Prevention Policy for additional information.

Option 2: Canada-wide shipping (rates vary)

Once Canada Post has shipped your order, you will receive an email confirmation with tracking number. You will have the option of signing up for updates via SMS or Messenger at checkout.

Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us with your name and order number and we will look into it for you.

You can track your Canada Post delivery here.

Shipping Options & Rates

We are proud to ship across Canada with Canada Post.   

Delivery time from the day your order is shipped depends on the chosen service level. Rates depend on product weight and packaging dimensions and increase for faster service:

  • Expedited Parcel - 2 to 8 business days
  • Xpress Post - 2 to 4 business days
  • Priority - 2 to 4 business days (more likely to arrive in 2) 

    To calculate rates for different shipping speeds, add products to your Cart and enter your address to display the rate.

    The shipping cost will also be displayed at checkout as a separate line item under your order total.

    Shipping on orders $60 or over is free via Canada Post Expedited Parcel.

    Shipping Disclaimer

    Please note the potential for Canada Post delays due to high seasonal volumes or other postal service problems outside of our control.

    Calgary Crayons is not responsible for any delays by Canada Post and refunds will not be provided due to any delays by Canada Post.